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APMG-International Agile Project Management (AgilePM) Practitioner Exam Sample Questions (Q111-Q116):

NEW QUESTION # 111
Which 2 statements represent appropriate entries for the plan for Post-Project activities?

A. Once the new system has been deployed, the time it takes to process sales online will be compared with the time it takes to process new policies sold through telephone sales.
B. A report showing the number of application forms completed online
through the website for coffee shop insurance policies will be produced weekly.
C. The Sales Manager will create a company-wide email showing the
number of policies sold weekly by each of the sales assistants.
D. Before the product is deployed, the Sales Manager will circulate a copy of the revised sales procedure for processing coffee shop insurance sales.
E. The Project Manager will attend Daily Stand-up meetings to observe
progress.

Answer: A,B

Explanation:
For the XAN Insurance Company Web Project, the plan for Post-Project activities should include actions and measures that will be undertaken after the project's deliverables have been implemented to ensure sustained benefits, monitor performance, and facilitate continuous improvement.
Selected Statements for the Plan for Post-Project Activities:
D: A report showing the number of application forms completed online through the website for coffee shop insurance policies will be produced weekly.
E: Once the new system has been deployed, the time it takes to process sales online will be compared with the time it takes to process new policies sold through telephone sales.
D: Producing a weekly report on the number of application forms completed online is a clear post-project activity. It provides ongoing monitoring of the project's impact and the effectiveness of the online system in attracting coffee shop insurance policies.
E: Comparing the processing times of online sales to telephone sales after the new system's deployment is an essential post-project activity. It evaluates the efficiency and effectiveness of the new online system, offering insights into improvements and adjustments that may be needed.
Why Other Statements Are Excluded:
A: Creating a company-wide email to show the number of policies sold by each sales assistant weekly is more related to internal sales performance monitoring and motivation rather than a specific post-project activity tied to the project's objectives.
B: Circulating a copy of the revised sales procedure before product deployment is a preparation step for the transition to the new system, rather than a post-project activity.
C: The Project Manager attending Daily Stand-up meetings is part of the ongoing project management and team coordination activities during the project, not a post-project activity.
Topic 3, UniCo IT Service
The companies and people within the scenario are fictional.
UniCo
Background
UniCo is an IT Services company which offers information management services and installation of large-scale computer systems. The company has grown rapidly and has been successful. However in recent years UniCo has lost market share due to increased competition from a growing number of similar providers. There is also an increasing client demand for mobile applications and more innovative solutions.
Current situation
The Chief Executive Officer (CEO) has made a strategic decision to reposition UniCo in the market place. It will become a leading provider of innovative solutions, including mobile applications. The CEO knows that pursuing this new strategy will mean some loss of personal control in UniCo as he will no longer have the expertise to make decisions on all aspects of the technology, but believes the strategic shift is both necessary and urgent.
Two months ago, in line with the new strategy, UniCo acquired a company called Selco. Selco is a small, dynamic company that specializes in developing mobile applications. The plan is to keep the 10 Selco staff together as an intact team.
They will still be managed by the founder of Selco, who will become the Applications Manager within UniCo.
The resulting UniCo structure is shown in the Organization Chart on the next page.
In order for UniCo to achieve its new business priorities and meet the changing customer demands, UniCo staff need to learn from their new Selco colleagues.
They must develop both new capabilities and the new attitudes needed for UniCo to offer more innovative solutions to its customers. This may not happen easily, because some UniCo staff members are not enthusiastic about the change in focus of UniCo's business.
So far, very little integration has taken place. The former Selco staff still work from an office on the other side of town from the UniCo office. In order to make progress UniCo needs to realign business processes and systems, and to complete the integration of Selco.
The UniCo Sales Director has some experience of the mobile applications market and has recently won a large contract with a Utilities company to provide mobile solutions for their workforce. This is a great opportunity for UniCo to prove it can be successful in this new type of business.
Next steps
A programme has been established to manage this change. This consists of the following workstreams:
1. Operational delivery processes - The Operations Director will manage
. the integration of the Selco staff (now the Applications area) with UniCo's IT systems and work practices, and
. the relocation of the Selco staff to the UniCo office.
2. Business processes - The Customer Services Director will
manage the introduction of new processes across the business
to ensure end-to-end alignment of the new capability and
services to be offered.
3. Rebranding UniCo - The Marketing Manager will lead the work to
reposition UniCo in the market place.
4. Capability and skills development - The Human Resources (HR)
Manager will lead the work to upskill people so they are prepared and
able to take advantage of the new opportunities resulting from this
change.

Additional Information:
The Marketing Manager is reviewing what needs to be done to implement the workstream for the market repositioning and rebranding of UniCo. Marketing staff have interviewed people at all levels in the organization to identify potential ideas and barriers. Key items have been identified as follows:
. UniCo has an excellent brand perception within the market and many existing staff feel that this existing brand will be damaged by the inclusion of Selco
. Internally, the Customer Services and IT Support managers and the Corporate Services Director, are not as committed to the rebranding as the Operations and Sales Directors
. A recent positive press article about the future direction of UniCo has been promoted on social media forums and has been well received and redistributed by staff
. At a company meeting the CEO admitted to being initially apprehensive about losing some personal control over the new direction for UniCo. However, the CEO enthusiastically explained how UniCo and Selco together will be much stronger in the market, especially following successful rebranding, and why the CEO is now able to support the change. Staff have appreciated this openness and it has been the subject of many informal discussions throughout the company.
The Sales Director has noted that there is some tension amongst the Sales Director's management team, particularly between those Sales Managers who have been at UniCo a long time and two new Managers who joined recently. This is of concern as it means the team is not working as effectively as it could.
The Sales Director has held one-to-one discussions with each Sales Manager in order to:
. try to understand the underlying tensions and
put measures in place to help them become a more effective team.
The extract below is from of the Sales Director's notes on the discussions, and includes the proposed plans to address the issues:
1. The most common complaint across the whole of the Sales management team was the time spent on internal processes, territorial conflicts between sales regions and which industries should be targeted. Commitment was lacking to the change management actions needed to increase the sales value to UniCo.
Plan: Arrange a Sales management event so that the Sales Managers can share their personal vision and priorities.
2. There are underlying tensions because new Sales Managers are doing some of the work that the longer-term Sales Managers would have been doing. Nobody has wanted to raise this at the Sales management team meetings as it was felt that they would not be taken seriously and it would affect how others viewed them.
2. There are underlying tensions because new Sales Managers are doing some of the work that the longer-term Sales Managers would have been doing. Nobody has wanted to raise this at the Sales management team meetings as it was felt that they would not be taken seriously and it would affect how others viewed them.
Plan: Agree individually with each Sales Manager a list of key tasks they are expected to fulfil and share these separately with the others in Sales management.
3. It has been a while since the last Sales management team meeting and some members have not completed the actions agreed to resolve outstanding issues, which has led to delays. There is a belief that these issues will not be resolved even if they are discussed again at the next Sales management team meeting.
Plan: Acknowledge the failure to complete previous actions and get all team members to debate and jointly agree a plan to implement future actions.
4. This is the first time the Sales staff have faced major disruption to the normal sales processes.
The Sales Director learned that some sales teams are not adopting the changes needed to support the sale of the mobile applications now being developed and marketed. However, the Sales Managers have not yet discussed and resolved this failure of some to deliver on commitments between themselves.
Plan: Ask the Sales Manager team members to take it in turns to attend meetings of other functional departments to gain more understanding of the organizational processes.

NEW QUESTION # 112
Several of the web developers working on the project have no Agile
experience. When answering the questions in the Project Approach
Questionnaire (PAQ), the Project Manager could not agree with the statement
'all members of the project understand and accept the DSDM approach'.
What action should the Project Manager take?

A. Accept that the web developers are experts in their field and will be adopting their own approach throughout the project.
B. Organize a training workshop to brief all project-level and Solution Development Team roles in the Agile approach.
C. Replace the web developers with experienced Agile practitioners.
D. Agree with the statement in the PAQ and keep a close watch on the web developers throughout the project.

Answer: B

NEW QUESTION # 113
To ensure that the UniCo change programme is successful, the Chief Executive Officer (CEO) knows that correctly assigning the key change roles will be essential.
Within Sales, which 2 people would be the BEST candidates to use as change agents, based on the descriptions given?

A. One of the new members of the Sales staff, who has previous experience selling mobile applications.
B. The Sales Director, who is keen to sell mobile applications to clients and manages the department.
C. One of the existing long-standing members of the Sales staff, who is good at getting things done across the organization.
D. The Sales Administrator, who ensures that the sales processes run smoothly and works with all levels of Sales staff.
E. One of the existing members of the Sales staff, who is resistant to the change but is diligent and responsible in all tasks.

Answer: A,C

Explanation:
Comprehensive and Detailed Step-by-Step Explanation
In this question, the change agent is someone within the Sales team who can facilitate and champion the change process. An ideal change agent should possess:
* Influence and credibility within the team.
* A positive attitude toward the change.
* Specific skills or experience relevant to the change initiative.
1. Why B (Long-Standing Staff Member) is Correct
* This individual has a proven track record of getting things done across the organization, suggesting they have credibility, influence, and relationships with other teams.
* Their long-standing experience makes them a trusted figure, capable of motivating their peers to engage with the change program.
2. Why D (New Member with Relevant Experience) is Correct
* This person brings previous experience in selling mobile applications, which aligns directly with the change initiative's goals of transitioning to mobile applications.
* Their background can help guide other team members, offering practical insights and building confidence in the new focus.
3. Analysis of Incorrect Options
* Option A (Sales Director):
* While the Sales Director has a strategic role in driving the change program, they are not the best fit for a change agent because they are likely focused on leadership and decision-making rather than day-to-day advocacy within the team.
* Change agents are typically positioned closer to their peers.
* Eliminate.
* Option C (Resistant Staff Member):
* Although diligent and responsible, resistance to the change indicates that this individual may not be the best advocate for the initiative.
* A change agent must actively support and promote the change, which may be difficult if they are resistant.
* Eliminate.
* Option E (Sales Administrator):
* The Sales Administrator plays a critical operational role in ensuring smooth processes but does not appear to have the influence or strategic insight necessary to serve as a change agent.
* Eliminate.
4. Practical Implications
* The selection of change agents like the long-standing staff member (B) ensures credibility and trust among peers.
* Including a new team member with relevant expertise (D) provides fresh perspectives and demonstrates that the organization values practical knowledge in driving the change forward.

NEW QUESTION # 114
Awareness of the new processes in the Customer Services department is good, but so far there has been little progress on implementation with the majority of staff.
Which approach is LEAST likely to build momentum for the changes?

A. Share the initial successes when providing mobile solutions to the Utility company.
B. Assign the team who facilitate new orders to take the lead in implementing new processes.
C. Increase the number of newsletters issued covering the strategy and delivery plans.
D. Delegate responsibility for implementation to the line leadership in the department.

Answer: C

Explanation:
Comprehensive and Detailed Step-by-Step Explanation:
Context from the UniCo Scenario:
The Customer Services department is aware of the change but has shown little progress in implementing the processes. Building momentum for change requires active engagement, focusing on delivering and demonstrating value while motivating teams to act. Simply providing more information (like newsletters) does not directly contribute to implementation.
Analysis of Each Option:
* A. Assign the team who facilitate new orders to take the lead in implementing new processes.
* Why Correct: Assigning responsibility to a specific team who is familiar with the operations ensures direct ownership of the processes. This approach helps create role clarity and demonstrates action to others.
* B. Delegate responsibility for implementation to the line leadership in the department.
* Why Correct: Empowering line leaders aligns with AgilePM's principles of delegating decision- making to individuals who are close to the operations, ensuring accountability and progress.
* C. Share the initial successes when providing mobile solutions to the Utility company.
* Why Correct: Sharing success stories is an effective way to build confidence and momentum.
AgilePM recommends celebrating quick wins to motivate teams and show the value of change.
* D. Increase the number of newsletters issued covering the strategy and delivery plans.
* Why Incorrect (Answer): While communication is critical, simply issuing more newsletters does not actively engage staff or address implementation challenges. Newsletters are passive forms of communication that do not drive action or momentum.
Why D Is Correct (LEAST Likely):
* Lack of Active Engagement:
* Increasing newsletters only adds more information but does not address staff reluctance or encourage active participation.
* Momentum Requires Action, Not Just Awareness:
* Awareness is already present; the focus now should shift to tangible steps, like assigning responsibilities or showcasing early wins.
* Limited Impact on Implementation:
* AgilePM advocates active involvement, like delegating roles or leveraging pilot teams, rather than relying on one-way communication.
References to AgilePM Framework:
* Empowered Teams:
* AgilePM stresses the importance of empowering teams and leaders to take ownership of changes.
(AgilePM Practitioner Guide, Chapter 6: Empowered Teams)
* Celebrating Successes:
* Sharing quick wins reinforces the benefits of change and motivates others to follow suit.
(AgilePM Practitioner Guide, Chapter 9: Delivering Value Early)
* Active Stakeholder Engagement:
* AgilePM emphasizes that communication should drive engagement and actions, rather than be limited to information sharing. (AgilePM Practitioner Guide, Chapter 8: Stakeholder Engagement)

NEW QUESTION # 115
Which statement should be recorded under the Lessons from previous change initiatives heading?

A. A new software development platform is needed to integrate the new services into operational processes.
B. The renewal of the lease for the office housing Selco staff is due in fifteen months' time.
C. UniCo has always successfully used customer journey mapping for educating staff in customer needs.
D. UniCo has always been seen in the marketplace as being traditional and cautious.

Answer: C

Explanation:
Comprehensive and Detailed Step-by-Step Explanation:
The question focuses on identifying a statement that qualifies as a lesson from previous change initiatives. Let's analyze each option against this requirement:
1. What defines a "Lesson from Previous Change Initiatives"?
* In Agile and change management contexts, "lessons learned" are insights gained from earlier initiatives, particularly about what worked well and what could be improved.
* These lessons typically highlight practices or strategies that were successful or problematic in past efforts, serving as guidelines for current and future initiatives.
2. Option Analysis:
* Option A: UniCo has always been seen in the marketplace as being traditional and cautious.
* This statement is a general observation about UniCo's market reputation, not a lesson from a specific change initiative. It does not reflect a strategy or practice learned from past experiences.
* Eliminate.
* Option B: UniCo has always successfully used customer journey mapping for educating staff in customer needs.
* This statement references a specific practice (customer journey mapping) that UniCo has successfully employed in previous initiatives to address customer needs. It aligns with the concept of a lesson learned.
* Correct Answer.
* Option C: A new software development platform is needed to integrate the new services into operational processes.
* This is a current requirement or task for the ongoing initiative, not a reflection of past experiences. It does not fit under the "lessons learned" heading.
* Eliminate.
* Option D: The renewal of the lease for the office housing Selco staff is due in fifteen months' time.
* This is a logistical fact about the current situation, unrelated to any lessons from previous change efforts. It does not provide guidance or insights for future actions.
* Eliminate.
3. Relevance in UniCo's Scenario:
* UniCo is undergoing significant organizational change, including integrating Selco and rebranding. Learning from previous successful practices, such as customer journey mapping, can help address challenges like resistance to change and understanding customer needs in the new context.
* Capturing and applying this lesson ensures continuity and builds on proven methods.
4. Agile Practitioner Documentation References:
* Lessons Learned Practices: Agile emphasizes continuous improvement through retrospectives and learning from past efforts to refine processes and strategies.
* Stakeholder Management: Customer journey mapping is an established tool in Agile practices for improving customer focus and aligning team efforts with stakeholder needs.

NEW QUESTION # 116
......

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APMG-International Agile Project Management (AgilePM) Practitioner Exam Sample Questions (Q111-Q116):

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